Digital Government
last updated on November 11, 2002

November 7, 2002

Electronic Government Shows Strong Growth Globally
GovTech, Nov 07, 2002 -- SYDNEY, Australia -- The proportion of adults worldwide using the internet to access government services or products during the past 12 months has increased by around 15 per cent, according to the findings of the second Government Online Study published on Thursday by Taylor Nelson Sofres.

Three out of ten citizens (30 per cent) globally said that they had accessed government services online compared with only a quarter (26 per cent) questioned a year ago....

"While the growth in the use of e-government is encouraging, our research shows that the majority of this growth is from citizens searching for information online rather than making transactions or providing personal information to government," Mellor said.

The report found little increase in the use of services that allow citizens to interact with government. Globally, online government transactions increased from just 6 per cent to 7 per cent in the 12 months to September 2002; the percentage of those providing personal details to government increased from 7 per cent to 8 per cent....